With giants like Uber taking the lead in the taxi industry, starting a taxi firm of your own is no longer an easy endeavour – especially with the chaning customer expectations with the advancements in technology. Taxi firms now need to be running 24/7 which makes staying competitive even more difficult. But, like every problem in the business world, this too has a solution — outsource dispatch services. Outsourcing dispatch services makes managing taxi services in cities like Shefflied, Bradford, Birmingham, and London much smoother.
Here at GN Technologies, we’ve witnessed firsthand the benefits of outsourcing dispatch services; chaos becomes manageable, bookings increased by as high as 50%. If you’re looking into why outsource dispatch services is the right choice for your company, then keep reading, as we’ll discuss why outsource dispatch services are a game-changer for UK taxi businesses, their workings, and more!
Handing over your taxi firm’s dispatch operations to a third-party that specializes in taxi-based services (like GN Technologies) is what outsource dispatch services basically is. You’ll no longer be handling bookings, coordinating pickups, or managing drivers in-house; a team of trained dispatchers will take over for you along with software customized to your needs.
These services cover everything from real-time ride assignments to GPS tracking, surge management, and even customer communication. You get access to cutting-edge technology and trained/skilled professionals, diminishing the need to hire full-time staff.
For UK taxi firms, outsource dispatch services mean no more missed pickups at busy airport terminals or late-night calls going unanswered. Our clients in Bradford and Birmingham have reported a 35% drop in missed bookings after switching to our outsource dispatch services. It’s about working smarter, not harder, in a fast-paced industry where every second counts.
Running a taxi industry in the UK is very challenging. Customers expect quick response-times, drivers require on-point instructions, and owners have to deal with inflation — increased prices for fuel, insurance, licensing, and what not. Listed below are a few reasons why outsource dispatch services are a must for taxi firms today:
Hiring in-house dispatchers is expensive. You’d have do deal with expenses like salaries, training costs, benefits (bonuses), and more. Outsource dispatch services cut those costs by up to 50%, letting you redirect funds to fleet expansion or marketing. GN Technologies offers predictable pricing with no hidden fees, so you know exactly what you’re paying for.
Here’s the thing: taxi firms don’t have the luxury of “time-off” — they have to operate 24/7. For that, you need a dispatch system that stays online 24/7. Outsource dispatch services provide all-time coverage, ensuring no call or booking is missed, whether it’s a 3’o Clock at night or a busy Friday night in Manchester. Our UK-based agents and cloud-based software keep your operations running smoothly, with 98% call-answer rates reported by clients.
With how relient on tech today’s generation is; managing a fleet without it just seems irresponsible. To help with that, GN Technologies’ outsource dispatch services come with custom software that includes live GPS tracking, automated ride assignments, and features tailored to your needs. This ensure that drivers are sent to the right pick-up location at the exact time (or close) predicted by the software, which in-turn reduces idle-time by 25 to 40% and keeps passengers happy.
Solo operator or a multi-city fleet makes no difference when it comes to outsourcing dispatch services — they grow with your business. Require additional assistence during peak-hours? No problem! Our services scale up or down based on demand, so you’re never overpaying or understaffed. Clients in London have used our surge management to handle 30% more bookings during busy periods.
UK has strict regulations that taxi firms must adhere to, ranging from TfL guidelines in London to GDPR across the board. We here at GN Technologies design our outsource dispatch services with compliance in mind. We use encrypted communications and secure data handling methods. Our UK-trained agents understand local needs, accents, and rules, ensuring your firm stays on the right side of the law.
At GN Technologies, we work exclusively with UK taxi firms, and because of that, we’ve perfected outsource dispatch services specifically for the UK. We use a combination of human expertise with custom-built tech to deliver results. Here’s how we do it:
Every taxi firm has their own needs, their own way of managing their business. We start with a free consultation to understand your needs — fleet size, peak hours, or pain points like airport chaos. From there, we tailor our outsource dispatch services to fit. For example, a Birmingham firm needed software to handle multi-drop bookings; we built it in two weeks, boosting their efficiency by 20%.
Switching systems can be scary, especially when you’re so used to your old one. But don’t worry, we’ve got you covered. Our outsource dispatch services integrate with existing tools like iCabbi, Autocab, or your own apps. We use agile development to roll out custom software fast, often in 48-72 hours. Drivers get user-friendly apps, passengers enjoy smooth bookings, and you get real-time dashboards to track it all.
Our team of trained professionals works around the clock, handling every task with 100% efficiency. Our AI-based routing system assigns rides based on proximity and availability, switching over to human agents when the cases get too complex for the AI to handle. One Sheffield client saw abandoned calls drop from 25% to 5% after outsourcing to us.
Outsource dispatch services aren’t a one-time set-up. We monitor performance weekly, tweaking algorithms or training agents to improve. Monthly reports show metrics like booking conversions, response times, and customer satisfaction (94% for most clients). If you’re not seeing results, we adjust until you do.
Dispatch isn’t just about operations — it’s about growth. Our outsource dispatch services pair with paid media campaigns (Google, Facebook) to drive more bookings. For a Manchester firm, we combined dispatch outsourcing with geo-targeted ads, increasing leads by 60% in three months.
Don’t just take our word for it. Here’s what UK taxi firms are saying about GN Technologies’ outsource dispatch services:
We have increased sales by 85% and engagement by 120% across 180+ brands, and taxi companies have seen comparable improvements. Whether it’s more reservations, more satisfied drivers, or reduced expenses, our services are designed to yield quantifiable returns on investment.
Although outsourcing is effective, it is not infallible. Here are some things to look out for (and how GN steers clear of them):
With so many providers out there, why trust GN Technologies? Here’s what sets us apart:
Ready to transform your taxi firm? Here’s how to start with GN Technologies’ outsource dispatch services:
Don’t let operational chaos or missed bookings hold you back. Outsource dispatch services from GN Technologies are your ticket to staying competitive in the UK’s fast-paced taxi industry. Contact us today at info@gngroupofcompanies.com or visit our offices at 70 Dawnay Road, BD5 9LH, UK, or Professional Arcade, E11/3, Islamabad, Pakistan.
For more information, check out our other blogs like Call Center OutSourcing, Taxi Dispatch Solution, and more on gngroupofcompanies
UK taxi companies cannot afford to fall behind in 2025. Using dispatch services that are outsourced can help you save money, improve efficiency, and retain customers. More bookings, happier drivers, and a higher bottom line are the outcomes that GN Technologies delivers by combining local knowledge, custom software, and round-the-clock support. Our outsourced dispatch services are designed to help you succeed, whether you’re in London, Bradford, Birmingham, or Sheffield. Contact us right now, and together, let’s grow your taxi company.
