Operating a taxi firm in today’s era is no walk in the park. It doesn’t matter whether you’re operating a crowded city fleet in Bradford, or managing an expanding firm in Birmingham, the pressure of juggling daily operations, customer calls, late-night bookings, and unhappy drivers is something you’re bound to experience. It’s draining – however, it does not necessarily have to be!
To aid with that, we at GN Technologies help taxi firms all over the UK turn their businesses into efficient, reliable operations by offering a smart, flexible taxi dispatch solution that’s supported by real human support. Want to cut down on chaos, decrease costs, and offer better service to your passengers? Then you’re in the right place!
In this blog, we’re going to walk you through how we do it – and why taxi firms like yourself choose to partner with us.
First things first, let’s start with what a taxi dispatch solution is; a digital brain of your taxi business. What is does is take all the moving parts – bookings, driver availability, customer locations, traffic data – and pulls them together into one smart system that does the heavy lifting for you!
Rather than depending on manual phone bookings, or WhatsApp messages, our solution automates and optimises the entire process.
Using our taxi dispatch solution, you can:
Everything operates from one central dashboard, keeping it simple with no technical background required!
Our system helps drastically reduce missed bookings, late arrivals, and driver confusion whether you’re running 1 or 100 cars! Firms across Bradford, Birmingham, and other UK cities already utilize our taxi dispatch solution to improve efficiency and boost customer satisfaction.
Don’t have to time to manage the dispatch system yourself? Dispatcher always stretched thin?
Our dispatch outsourcing service has got you covered!
We offer trained, UK-ready dispatchers who operate remotely as an extension of your team. They handle everything – from booking rides to allocating drivers and dealing with trip changes. All of it is accomplished using our taxi dispatch solution, so the process remains smooth, speedy, and reliable.
For instance, a while back, we worked with a private hire business in Bradford to manage their night shifts. Because there were no missed reservations after 10 p.m., they saw a 32% increase in completed work in just two months. That’s why dispatch assistance is available around-the-clock.
One of the major challenges that taxi companies face is customer service. When your phone rings at 3 A.M. or a rider wishes to alter their pickup location minutes before their ride, who’s their to help?
Our 24/7 customer support team is equipped with the best training to act as your frontline. We operate as if we’re in your office, representing your brand with politeness, professionalism, and patience.
This has made a massive difference for taxi firms in Birmingham. One operator informed us that they were witnessing a decrease in customers with the cause being missed calls during rush hours. Our support team helped increase their call-answer rate which went from 58% to a whopping 98%, and they’ve since seen a surge in 5-star reviews.
We ensure your customers receive the utmost priority and their needs are always met – because, as we all know happy riders become loyal riders.
With numerous apps and platforms available across the internet like Autocab, iCabbi, Cab9, you might wonder what makes GN Technologies stand out.
The honest answer: we don’t limit ourselves to just software. We provide real, tailored services for UK taxi firms, built with your daily routine in mind.
We have already been trusted by taxi companies in Bradford, Birmingham, and beyond to modernize their dispatch systems and change the way they operate. And that’s only the beginning.
We here at GN Technologies deliver solutions tailored to your needs, because one solution does not work for every firm, because every business has its own way of operating.
And that is exactly why we monitor how your firm operates before building a plan that suits your needs. We provide:
We customize our dispatch solution and support services to fit your workflow, not the other way around, whether you’re in Leeds, Bradford, or London.
Here’s what most taxi firms witness within the first 3 months of partnering up with us:
Combining our taxi dispatch solution with expert dispatch outsourcing and round-the-clock customer service results in a firm that is not only more competitive but also more efficient.
We are aware that selecting a dispatch partner is a major decision. But after you see what we have to offer, we’re sure you’ll question how you ever got along without us.
Our staff is available to answer your questions, show you around a demo, and assist you in determining whether we’re a suitable fit.
No pressure. No hard sell. Just honest advice from people who understand the taxi business inside and out.
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